Xquisite Detailing Ltd 

                                                      Terms & Conditions

 

Last updated: November 2025

 

 

1. Company Information

Xquisite Detailing Ltd (“we”, “our”, “us”) is a mobile vehicle detailing company operating throughout

Essex and surrounding areas. 

Registered business name: Xquisite Detailing Ltd 

Website:www.xquisitedetailing.co.uk 

Contact: 07481 123 487 

Email: info@xquisitedetailing.co.uk

 

 

2. Bookings & Appointments

All bookings can be made online, via WhatsApp, or by phone. A deposit may be required to confirm

your booking. Deposits are deducted from your final balance. Please ensure accurate details

(address, vehicle type, chosen service) are provided at the time of booking. Appointment times are

approximate and may vary depending on traffic, weather, or service duration.

 

 

3. Cancellations & Rescheduling

Cancellations made at least 24 hours before your booking will receive a full refund of any deposit.

Cancellations made within 24 hours of the appointment or missed bookings may result in the loss of

deposit. We reserve the right to reschedule or cancel in the event of severe weather, unsafe

working conditions, or unforeseen circumstances, with as much notice as possible.

 

 

4. Service Conditions

The vehicle must be parked in a safe, accessible, and legal area before we begin work. Please

ensure we have access to a working water tap and electrical outlet (if required). We reserve the

right to refuse service if the vehicle is in an unsuitable condition (e.g., excessive mud, hazardous

materials, infestation, or biohazard). Additional charges may apply if the vehicle condition exceeds

standard cleaning expectations. Addresses exceeding 5 miles from Wickford, Essex will incur an

additional charge, which will be agreed prior to booking.

 

 

5. Payment Terms

Payment is due upon completion of service unless agreed otherwise in writing. Accepted payment

methods include cash, bank transfer, and approved online platforms. Prices are subject to change

without prior notice, but any changes will be communicated before your booking is confirmed.

 

6. Liability

While every care is taken during cleaning and detailing, Xquisite Detailing Ltd shall not be held

liable for: – Pre-existing damage, defects, or wear to vehicle surfaces. – Damage resulting from

faulty seals, degraded paint, or improper previous repairs. – Loss or damage to personal belongings

left inside the vehicle. Customers are advised to remove all valuables before their appointment.

 

 

7. Satisfaction Guarantee

We take pride in our work. If you are not fully satisfied with your detail, please contact us within 24

hours so we can review and, if appropriate, readdress the issue.

 

 

8. Loyalty & Referral Programmes

Loyalty rewards (e.g., 10th service free) apply only to completed, full-priced bookings. Rewards are

non-transferable and cannot be exchanged for cash. Referral discounts apply when a referred

customer completes their first paid service. We reserve the right to modify or cancel reward

schemes at any time without prior notice.

 

 

9. Gift Vouchers & Promotions

Gift vouchers and promotional codes must be presented at the time of booking. They cannot be

combined with other offers or exchanged for cash. Expiry dates and usage conditions are clearly

stated on each voucher or promotion.

 

 

10. Privacy & Data Protection

We respect your privacy. All customer information is handled in accordance with the UK Data

Protection Act 2018 and GDPR. Personal data is used solely for booking, communication, and

loyalty management. We do not sell or share your data with third parties. For full details, see our

Privacy Policy.

 

 

11. Changes to Terms

We may update these Terms & Conditions at any time. Updated terms will be posted on our

website with the new effective date. Continued use of our services implies acceptance of the

revised terms.

 

 

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will

be subject to the exclusive jurisdiction of the English courts.

 

Thank you for choosing Xquisite Detailing Ltd. We appreciate your trust and look forward to keeping your car looking its best  every time all year round.